What is a “designer toy”, also called an “art toy”?
The word “toy” is often associated with a child’s plaything. However, designer toys are collectibles created by passionate artists and designers. Toys refine a child’s motor development, whereas designer toys define an adult’s artistic expression. These works of art are either self-produced or made by small independent studios. Artists use a variety of materials such as ABS, Vinyl, Resin, and more.
What is a “blind box”?
Blind Box refers to the type of sealed packaging that keeps the contents of the toy a mystery until you open it. Blind boxes typically come in a Series that are made up of a variety of different figures/designs that are usually depicted on the side of the box listed along with the odds of finding each one. Some are rarer than others and some are even super rare and hard to find. These are referred to as secret figures.
What is a “pre-order”? And when can I expect my order to be shipped?
Some items we have available for purchase are Pre-order items. This means you’re paying in full for an item in advance before its official release/ship date. The estimated release/ship date will be noted in the product description, and the item will not ship to you until that date or timeframe. Please note that the shipping schedule is subject to change. ALL SALES ARE FINAL for pre-order items. Once payment is received for these items, your order cannot be canceled or returned.
What shipping options are available?
Economy: > $105.00 - 9 to 14 business days - Free
Economy: $0.00–$105.00 - 9 to 14 business days - $8.00
Express: < 15lb - 5 to 8 business days - $35.00
Why is the shipping of my order is delayed?
We understand that waiting is the hardest part. A delayed package can be aggravating to both customers and the Artional team. There are usually a couple of common reasons why a shipment is delayed:
- Crunched capacity and driver shortages: Due to the ongoing pandemic (Especially in Asia and other parts of the world, lockdown and protective measures continue), a surge in e-commerce, and other factors, carrier capacity is being strained and some shipping companies don't have enough drivers. Smaller, regional carriers are more susceptible to delays in shipping caused by these factors. Customs also take extended periods of time to clear imported products and packages. Unfortunately, if this is the case, there is little we can do. We are waiting impatiently for these products to arrive so we can fulfill our orders.
- Inaccurate or incomplete delivery addresses: This issue is almost always caused by human error and is very preventable. Besides leading to delayed package deliveries, incorrectly entered addresses can also incur expensive correction fees.
- Mega art toys (400%, 1000%) take longer in shipping due to size and special delivery accommodations: With large art toys, we are working with local freight service companies to ensure successful delivery. The last thing we want is for our customers to receive items damaged during delivery. Usually, our mega toys take additional 6-10 weeks to deliver. This extended time is split between warehouse processing and actual delivery. Some of our more popular products such as POP MART MEGA MOLLY takes even longer because we are shipping them out of our Hong Kong warehouse.
What if a pre-order is delayed for an extended period of time and I no longer want to wait?
Full refunds will only be issued if a pre-order item has been delayed extendedly for over two months. For those who wish to cancel after one month's delay, a 10% restocking fee will be deducted from the refunded amount. Preordered items get delayed all the time for reasons beyond our control. It's unfortunate when situations like this happen, but we also understand that it wouldn't be fair to have you wait forever without a due date in sight. In this case, the customer can either request a full refund or 10% off the entire order. For instance, if a product is scheduled to ship in January and is still unavailable to ship at the end of March, a customer can reach out to our customer service to proceed with either option. Please note that chargeback is not the way to get your money back. For those who decide to charge back with the bank, unfortunately, there's nothing we can do once the chargeback process is initiated. The bank will withdraw the money from us and start its own investigation, which can take about 72 days. Your bank will release the amount to you once they reach a decision. It will be easier for us to issue you the refund directly, which usually takes about a week.