Store Policies
Shipping and Returns:
- Orders
We ship from our warehouse in Miami, Florida. Depending on where you live, the time it takes for your product to reach you may vary. Customers can expect in-stock items to be shipped within 7-14 business days. For customers based on the East Coast, shipping takes about 7-10 days; for those based on the West Coast, it might take up to two weeks to arrive given the current widespread freight service delay caused by COVID. Our warehouse does not operate 24 hours a day, so please be patient. You will receive your package shipment confirmation via email once they have shipped. Delivery takes longer for Mega size items - please expect additional 4-8 weeks for shipping.
All sales are final. We ONLY accept exchanges for defective items. To be eligible for an exchange, please send an email with any relevant info (such as your order number, date of purchase, and images of the damaged item) to cs@artionalcollectible.com. Our policy lasts 3 days for exchanges. If 3 days have gone by since you received your order, unfortunately, we can’t offer you an exchange. For cancellation, you must cancel the order within 24 hours of your purchase for a full refund. If you are approved, your refund will be processed as soon as possible, and a credit will automatically be applied to your credit card or original payment.
Full refunds will only be issued if a pre-order item has been delayed extendedly for over two months. For those who wish to cancel after one month's delay, a 10% restocking fee will be deducted from the refunded amount. Preordered items get delayed all the time for reasons beyond our control. It's unfortunate when situations like this happen, but we also understand that it wouldn't be fair to have you wait forever without a due date in sight. In this case, the customer can either request a full refund or 10% off the entire order. For instance, if a product is scheduled to ship in January and is still unavailable at the end of March, a customer can reach out to our customer service to proceed with either option. Please note that chargeback is not the way to get your money back. For those who decide to charge back with the bank, unfortunately, there's nothing we can do once the chargeback process is initiated. The bank will withdraw the money from us and start its own investigation, which can take about 72 days. Your bank will release the amount to you once they reach a decision.
For packages that are stolen after they have been delivered to your address, we do not provide refunds or replacements. If your tracking shows "delivered" but you haven't received the product, you'll need to contact the delivery provider directly to enquire about it. If you can't find your shipment and suspect it's been lost, stolen, or misdelivered, please file a claim with the delivery provider. We will supply you with any information you require to submit this claim, but we will not make the phone call or complete the claim form on your behalf. We also do not offer any refunds for items that are slightly shorter or taller than the height listed in the item description.
If your item is returned to our warehouse as "Undeliverable" for any reason, you have the option of having it re-shipped at your expense or receive a store credit for the amount you paid for the product(s), less a 15% restocking charge.
Please note that if you are purchasing multiple items that include both preorders and in-stock products, please purchase them in separate orders so we can process and ship the in-stock items as soon as possible. If you place both preordered items and in-stock items in the same order, we will ship everything together when the preorders become available.
- Pre-orders:
Please keep in mind that if you pre-order a product, the inventory has not yet arrived at the Artional warehouse and may still be in production. Although it is unusual, unexpected complications during production may cause an item to be delayed. Delivery times may then vary due to these factors outside our control. Our customer support team will provide you with an updated delivery estimate. We do not offer any refunds or compensation of any kind to customers whose preordered products arrive later than our published ship dates. We have no control over the date that the manufacturer ships to us.
All preorders are charged to your credit card at the moment of purchase, regardless of when the product is expected to arrive. We base the size of our order on the number of preorders we get. Therefore, it's important to honor the pre-orders placed. Please make preorder purchases carefully. Even though we sympathize with you that sometimes things happen, there will be no exceptions. We take customers who file chargebacks against us very seriously and will pursue legal actions to protect our rights if needed.
As stated before, please note that if you are purchasing multiple items that include both preorders and in-stock products, please purchase them in separate orders so we can process and ship the in-stock items as soon as possible. If you place both preordered items and in-stock items in the same order, we will ship everything together when the preorders become available.
Customer Service:
Our online customer service hours are available
Monday – Friday 10:00am to 4:00pm EST.
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day (excluding holidays and weekends).
Verbal abuse, hate speech, and overall negativity will not be tolerated. Our customer support team members are doing the best they can to assist customers while abiding by our store policies. Threats of any sort, including threatening to start a case against us, will be blocked and reported.
Interesting in carrying the brand? Send wholesale inquiries to cs@artionalcollectible.com
Privacy Policy:
This website is operated by Artional, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Artional, LLC. Artional, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
- Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
- General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
- Information Privacy
Your name, e-mail address, and phone number are collected for communication reasons; we also collect your invoice and delivery address so that we may give you the purchased items or a copy of our catalog and other marketing materials. When you place a purchase, one of our payment processing platforms (Shopify Payments, Authorize.net, Affirm) may receive and retain your credit or debit card information.
- Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
- Third-party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
- User Comments and Feedback
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.